As we know that having everything planned for your wedding trip is very important, we have created a special form where you can book the spa and salon appointments you need, obtaining the special wedding discount your resort has offered as part of your wedding collection.
Our Online Wedding Concierge will assist you to book your appointments in advance, based on space and staff availability at each spa, and coordinate the services for the wedding couple and all guests.
• Select your hotel.
• Enter the dates of your stay.
• Select the RIU Hotel Wedding Collection you have purchased.
Note: if you are celebrating your wedding outside the hotel or are a guest in a wedding, please select: No package.
• If your Hotel Wedding Collection includes salon or spa services, these will be available by default on your shopping cart.
• Review all services offered and make your request for the wedding couple, the wedding party and all guests.
• Proceed to check out - include names and appointment requests. Note: if you are unsure about the correct times, you are welcome to leave these OPEN and our online wedding concierge will suggest a schedule based on all the information on the form.
• Complete the requested information on the reservations form.
• Send the reservations form.
Note: the reservations form is only a request for reservations - no reservations will be confirmed until the full process is finished and you obtain a confirming voucher.
• Our online wedding concierge will check on the reservations request and e-mail you within the next 24 hours (48 hours after Saturdays midday).
• The requested reservations will be confirmed or an alternative schedule will be proposed based on availability and space limitations.
• Review the information and reply agreeing or requesting any changes.
• Upon agreement for the schedule and final quote, full payment is requested in order to confirm your reservations = block your spaces
1- Via Paypal
• You will receive a Paypal Money Request via email.
2- By Credit Card
• You will receive a link to pay via email.
Within the next 24 hours after receiving your payment, our Online Wedding Concierge will email you the confirmation voucher for your services. Note: no reservation is confirmed without a voucher.
• Present a digital copy at the Spa in order to receive your services.
• To make additional reservations after the initial one or any changes prior to arrival to the hotel, please contact your online wedding concierge mentioning your voucher number.
• How many beauty salon services can you make at the same time?
In most of our hotels, we are limited to maximum of two beauty services at the same time.
• How many beauty salon services can you make at the same time?
You are welcome to be together. However, in most of our salons, we have limited space and sitting facilities
You are welcome to enjoy our hydrotherapy services while waiting for your turn.
• Can we have cocktails-champagne while we have the services?
Alcoholic drinks are not allowed in our spas, to preserve the spa atmosphere.
We offer herbal teas and chlorophyll water.
• Can the stylists come to the hotel room for my salon services?
We are not allowed to provide any spa or salon services at the hotel rooms. You will have to come to the salon.
• Is the salon located inside the hotel?
Yes, our spas are located inside the hotel. In some, the distance is bigger, so you will have to check with the online wedding
concierge to calculate the time you need to go to your room.
• Can I get dressed at the spa?
Yes, you can get dressed at the spa. All our spas have large dressing rooms.
We can provide you with a spa cabin, if available.
Therefore, we will need you to come to the spa prior to the wedding day in order to make this special request
to the spa manager directly and confirm if we have a special place available on your wedding day.
• My wedding starts early and my wedding group requires several salon services.
How can we accommodate these?.
Please, contact your online wedding concierge and we will check if we can bring in extra staff or make an earlier start in order to accommodate your needs.
• Do you apply accessories or flowers as part of the hairstyles? Do you supply these?
We do apply any type of accessories as part of the hairstyles, but we do not supply any. Therefore, we will need you to bring the accessories with you.
For fresh flowers arrangements, your hotel wedding coordinator on site can assist you.
• Do you have pictures of hairstyles?
In all our salons, we do have pictures of hairstyles we have done in the past.
However, we highly recommend you to bring pictures of the desired styles along with you for the stylists to work based on these.
• Does the bride's hairstyle include shampoo and blow dry?
Yes, however we recommend you to come in for the bride's hairstyle with clean, dry hair. Since the final price will be based on the needed time, you will save time and money.
• Does the bride's hairstyle include a bride's hairstyle try out?
No, the bride's hairstyle only includes a bride's hairstyle consultation, which should be done at least 48 hours prior to the wedding day.
• What is the difference between a bride's hairstyle consultation and a bride's hairstyle try out?
On the consultation you will meet your stylist, choose the type of style you wish, or bring the pictures of your chosen style.
The stylist will also confirm the needed time and final price for your appointment and tell you if the chosen style is doable with your type and length of hair.
On the bride's hairstyle try out, one full hairstyle will be done. This is an additional service with an extra cost.
• How many styles can be tried out during the Bride's Hairstyle Try Out service?
The stylist will assist you in choosing a style, based on your desires and the type of hair. Once chosen, only this style will be tried out.
If you decide to try another style, a second service needs to be reserved.
• Do I have to schedule the consultation with the stylist?
The consultation cannot be reserved in advance. We recommend you to call the salon to make sure the stylists are available when you come in.
• Can your staff handle any type of hairstyles?
Our staff is trained to make any type of hairstyles and we are used to work with a variety of types of hair.
• Do you apply hair extensions?
We can apply hair extensions, provided these are of natural hair.
In this case, a Bride's Hairstyle Try Out is always required and you need to provide the hair extensions. We do not supply these.
• What type of hairstyles do you recommend based on the local climate?
Wearing your hair up is sophisticated, elegant and great in hot places.
Long and flowing hair is very beautiful but will need a little help for durability particularly for a morning wedding
when the sun will be at its highest for the main part of the occasion.
For outdoor weddings and the beach consider going half way in between with an up-down style.
• If we have a large group of ladies, how should we schedule the hairstyles?
In most of our hotels, we can make shifts of two ladies at a time.
We take conservative duration times for our salon services to make sure all ladies have plenty of time.
However, as one finishes, the next one will start.
We recommend: ladies requesting simple styles to go first, ladies with more complicated styles to go after them, and kids to go last.
• How do I know which type of hairstyle service we need?
We offer Shampoo & Blow Dry styles for simple styles or short hair.
Curls, straightening, up-dos and applications fall into the Special Hairstyle type of service.
The Bride's Hairstyle only applies for the bride
• What price do you take for the hairstyles I choose?
For online purposes, we take an average (M) price. All ladies will have to consult prior to the wedding day with the stylist,
who will confirm the final price and needed time, based on the complexity of the style, the hair length and type, and the needed time.
If your hairstyle complexity and hair type require more time, a supplementary charge will apply at the Spa.
• Is there a special price for kids?
The prices for kids are the same. The final price is based on the complexity of the style, hair length and type and the needed time.
Sometimes grooming kids take a lot longer, so we take the average price for online purposes and the final price will be confirmed on site.
• Can your staff handle any type of makeups?
Our staff is trained to make any type of makeups. We have a wide range of foundation tones and colors to match any type of skin
• Can you send me pictures of makeups?
In all our salons, we do have pictures of makeups we have done in the past However,
we highly recommend you to bring pictures of the desired makeup along with you for our makeup artist to work based on these
• Can I bring my own makeup to be used for the service?
Yes, you are welcome to bring your own make up if this makes you feel more comfortable.
• Do you apply false eye lashes?
Yes, we do apply false eye lashes.
Please, check with your online wedding concierge, since in some locations we do not supply these, so you will have to provide them.
• Do your offer makeup try outs? Do you recommend these?
We do offer this service, which is recommended, specially if you are not used to wearing makeup, to make sure you get the exact look you are looking for.
• Should I book my nail treatments on the wedding day?
Nail treatments (manicures and pedicures of all types), should be booked for the afternoon prior to the wedding,
to avoid a long time at the salon on the wedding day.
Specially if you have guests and family doing their makeup and hair with us as well.
• What other spa treatments do you recommend?
Facials and body treatments will prepare your skin to look beautiful on this big event!
Massages will make you feel relaxed to enjoy this special day. Couple Massages are perfect to celebrate as newlyweds!
• When should I reserve a body treatment?
Body treatments (exfoliations and wraps), are recommended to be done soon upon arrival to the resort,
in order to remove impurities and dead cells and leave your skin prepared for a perfect tan.
You should not expose yourself to the sun straight after these type of treatments, so we recommend afternoon appointments.
• When should I reserve facials?
Deep cleansing facials should be done 24 hours prior to any important event.
For this service, extractions of impurities are included and your skin is treated with cleaning facial products
that may cause a light redness in your skin for a couple hours.
All the other facial types can be done on the event day, but Flash Facials are specially designed to be done just prior
to a Make Up application on a big occasion. We recommend afternoon appointments
• When should I reserve massages?
Any Massage from our menu is an excellent choice to give you a time of relaxation before the wedding day.
Have it on the evening before to feel relieved from all stress and be able to rest all night,
or early in the morning of the occasion to energize you and calm the natural nerves.
• Do you offer couple massages?
Yes, in most of our locations, we have double cabins, specially designed for couples. We also offer couple massages at our beach huts
As we know that having everything planned for your wedding trip is very important, we have created a special form where you can book the spa and salon appointments you need, obtaining the special wedding discount your resort has offered as part of your wedding collection.
Our Online Wedding Concierge will assist you to book your appointments in advance, based on space and staff availability at each spa, and coordinate the services for the wedding couple and all guests.
• If I purchase a Renova Spa Wedding Package, do I have to take all the services included in the package on the wedding day, or can I split these up?
You are welcome to split the treatments up on different days.
• Can I substitute any treatments?
The packages have fixed treatments that cannot be replaced. If no package exactly fits your needs, you are welcome to choose from our spa menu.
• Can I upgrade any treatments?
Only nail treatments can be upgraded by paying a difference.
• Can the rest of the ladies purchase Renova Spa Wedding Packages as well, or are these just for the bride?
All the ladies in your party are welcome to purchase Renova Spa wedding packages, not only the bride.
• Are the Renova Spa Wedding Packages available at all locations?
Not all locations offer packages. These will be displayed on your menu, if available.
• Hairstyles are listed with different prices. What type of hairstyle is included in the Renova Spa Wedding Packages?
Packages have a discounted fixed price and the included hairstyle covers any length or complexity.
RIU has included the following Spa services and benefits in their Wedding Collections. If you have purchased any of these, our Renova Spa Online Concierge will assist you to schedule the included services and make additional reservations for you and your guests.
- 10% discount on any Renova Spa Services for the wedding couple
- 10% discount on any Renova Spa services for attending guests (available only for online bookings)
- Surprise gift
- 10% discount on any Renova Spa Services for the wedding couple
- 10% discount on any Renova Spa services for attending guests (available only for online bookings)
- 1 Romantic Couple's Massage for the wedding couple (2 Relaxing Massages for 25 Minutes)
- Surprise gift
- 10% discount on any Renova Spa Services for the wedding couple
- 10% discount on any Renova Spa services for attending guests.(available only for online bookings)
- 1 Romantic Couple's Massage for the wedding couple (2 Aromatherapy Massages for 60 min)
- 1 Classic manicure
- 1 Classic pedicure
- 1 Bride's Hairstyle
- Surprise gift
- These Riu Wedding Collections are offered by the hotel. These services will only be included if you purchased these packages.
- In order to redeem the included services, you will need to present a Gift Certificate that will be provided to you by your Riu Wedding Coordinator on site upon arrival.
• Can I substitute or upgrade any of the services included?
The services cannot be substituted.
• Can I give any of my included services to somebody else in the wedding party?
The treatments can only be used by the couple´s members.
• Can I schedule the included services during my whole stay?
Yes, you can split the treatments up during your stay, before or after the wedding.
• Does the Spa discount included on my hotel wedding collection apply for the rest of the party?
The 10% wedding discount applies for all wedding couple´s services booked online or on site. The rest of the guests will obtain the 10% discount only for online reservations.
• Is there any restriction to this wedding discount?
Promotions cannot be added. The 10% wedding discount cannot be used combined with other discounts or promotions.
• Do I have to meet the hotel wedding coordinator prior to coming to the spa?
In order to obtain the special discount and/or included treatments or surprise gifts, you will have to present a voucher provided by your RIU MICE representative at the spa. Therefore, we can reserve the included treatments in advance, but these need to be scheduled for any day after your first meeting with the RIU MICE representative on site.
• What happens if I change the hotel wedding collection?
- If you change the collection, we will just need to be informed.
- In case you downgrade, you will have to pay for the difference, if you decide to keep the appointments.
- In case you upgrade, then you can schedule the additional services or obtain a partial refund, if you already paid for some of these.
• Do I have to prepay in order to confirm the reservations?
Yes, a full payment is needed in order to block your spaces.
• Can I reserve upon arrival at the hotel?
Yes, you can. However, your reservations will be based upon availability.
• How should I make the reservations?
To be able to schedule your appointments, please click HERE
• Should I make the reservations for myself only or for the whole group?
We recommend you to make the reservations for yourself and your wedding party, to make sure all can enjoy the spa and salon on this special occasion. By making one reservations request for all, you will facilitate the scheduling process.
• Can I make a partial cancellation?
Yes, you can. Based on the cancellation policy, please inform us with more than 24 hours notice.
• Can I change the schedule once the reservation has been confirmed?
Yes, you can. You will have to contact your online wedding concierge and the services can be rescheduled, within 24 hours of the appointments without a penalty and based on availability. Any changes with less than 24 hours need to be done at the spa directly.
All changes will be based upon availability.
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